iTachyon Support System

• Advantages of using iTachyon for support
• How to login?
  • Home Page: Welcome to Ticketing Dashboard
• How to Raise tickets?
  • Step 1- Click on “HBT Support menu”
  • Step 2: Click on “Tasks Button”
  • Step 3: Click on “CREATE” button to raise the ticket
  • Step 4: Write the subject line for your ticket
  • Step 5: Write a brief note on the issue in “Description” box and click on “file” to attach document/ Photo if any
  • Step 6: Deciding priority and deadline
  • Step7: Click on “ADD TASK” button to submit your ticket