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  4. Advantages of using iTachyon for support

Advantages of using iTachyon for support

  • The issues are resolved promptly with less waiting time
  • In case of delay in response it gets automatically gets escalated to next
    level for resolution
  • Analytical reports can be generated with type of issues and time taken to
    resolve the issues and by the person
  • Efficiency of the system can be measured with the number of issues
    including doctor’s ability to use the app, effectiveness of the training,
    support efficiency etc.
  • Monthly progress reports could be sent to BMC for addressing issues if
    they are consistent with some clinics
  • Login IDs are created for doctor, GNM and Pharmacist as well as MO/WO
  • Developed project management plan in iTachyon for the implementation
    of HBT project efficiently and effectively